Buyer protection

Trade Mongo is a marketplace, which means the underlying purchase contract is between the buyer and the supplier. That said, we take several steps to reduce the risk you take when you initiate a deal through the platform.

Before you engage

• Every supplier is verified. We check GSTIN, PAN, and business documents before a profile goes live. See How verification works.
• Trust scores are computed, not claimed. Ratings are based on verification depth, RFQ response history, and platform tenure — not self-declared claims.
• Trending abuse patterns are flagged. Suppliers with repeated buyer complaints or fraudulent behaviour are removed from search and, where warranted, referred to law enforcement.

During a transaction

• Structured RFQs. Every conversation is scoped by an RFQ with a quantity, delivery expectation, and quote reference — no vague back-and-forth.
• In-platform quote history. Both parties see the full quote thread, so there is no "he said, she said" if terms are disputed later.

If something goes wrong

• Raise a dispute from your RFQ dashboard within 30 days of the transaction. Our team reviews the correspondence and the supplier's verification record.
• Grievance escalation. Unresolved disputes can be escalated to our grievance officer at [email protected]. See our Trust & safety page for the full escalation ladder.

What buyer protection does not cover

• Product quality claims that were not documented in the RFQ or the accepted quote.
• Contracts finalised outside the platform (offline calls, direct email, etc.) — we cannot mediate what we cannot see.
• Payment disputes on rails outside the platform (bank transfers, cash) — resolve those through your bank / RBI ombudsman.